Student Concerns and Complaints Quick List

QUICK REFERENCE LIST | STUDENT CONCERNS & INQUIRIES 

Phone: (415) 338-2032 | Email: vpsaem@sfsu.edu | Web: vpsaem.sfsu.edu 

Student Services Building, Suite 403 

 Question/Concern About… 

 Contact 

AB 540/California Dream Act/Undocumented Students 

Support and financial aid for immigrants & undocumented students 

Griselda Madrigal, Coordinator, Dream Resource Center 

drc@sfsu.edu   https://drc.sfsu.edu/  

Academic Advising - Undergraduate Students

Degree planning for general education/major/minor, course selection, major/minor exploration, academic success strategies, referrals to faculty advising and student support services, and policy clarification/appeals

Undergraduate Advising Center
(415) 338-2101 uacadvising@sfsu.edu   https://advising.sfsu.edu/  

Academic Accommodations; Accessibility 

ADA/Section 504 advocacy/services for students & employees; consultations; assistance/service animals 

Nicole Redding, Director, Disability Programs & Resource Center 

(415) 338-2472   dprc@sfsu.edu    https://access.sfsu.edu/ 

Admissions –Graduate Studies & Career Development 

Admissions requirements, application procedures 

Sophie Clavier, Dean, Graduate Studies & Career Development

(415) 338-2234   gradstudies@sfsu.edu   https://grad.sfsu.edu/ 

Admissions – Undergraduate Programs 

Admission requirements, application procedures 

Camille Rieck-Armstrong, Director, Undergraduate Admissions and Recruitment 

(415) 338-6486   ugadmit@sfsu.edu    https://future.sfsu.edu/admissions  

Alcohol & Other Drug Education/Prevention; Other Health Issues 

Reducing high-risk drinking & associated health risks; drug addiction/abuse 

Karen Boyce, Director, Health Promotion & Wellness 

(415) 338-1203     hpw@sfsu.edu        https://wellness.sfsu.edu/  

Associated Students 

Student government, student-run programs & services, student center 

Alejandro Rios, Executive Director, Associated Students  

(415) 338-1044   arios@asi.sfsu.edu    https://asi.sfsu.edu  

Athletics – Intercollegiate 

Sports programs, athletic aid, game schedules, student-athlete eligibility 

Stephanie Shrieve-Hawkins, Director, Intercollegiate Athletics 

(415) 338-2218   shrieve@sfsu.edu    https://sfstategators.com/  

Basic Needs – Food+Shelter+Success 

Case management for food & housing insecurity, HOPE Crisis Fund, etc. 

Mia Reisweber, Interim Associate Dean of Students

(415) 338-1203   basicneeds@sfsu.edu    https://basicneeds.sfsu.edu/  

Behavior/Student Conduct 

Disruptive behavior, academic dishonesty, incivility, conduct violations 

Larry Birello, Director, Student Conduct

(415) 338-2032   conduct@sfsu.edu     https://conduct.sfsu.edu/  

Bookstore 

Textbooks, testing supplies, school apparel, graduation regalia 

Angelica Miranda, Store Manager, Campus Store  

(415) 727-9203    sfsu@bkstr.com     

https://www.bkstr.com/sanfranciscostatestore/home  

Career Development Services 

Career exploration, job-search/interview preparation, resume writing, 

graduate/professional school planning, etc. 

Cori Miller, Director, Career Services & Leadership Development  

(415) 338-1764   career@sfsu.edu   https://csld.sfsu.edu/  

Child Care Services 

  • Faculty & Staff: Melissa Castillo, Interim Director, Children’s Campus  

(415) 405-4011    children@sfsu.edu    https://childrenscampus.sfsu.edu/    

  • Students/Non-Students: Erica Almaguer, Director, Early Childhood Education Center (Associated Students ECEC)  

        (415) 338-2403    ecec@asi.sfsu.edu    https://asi.sfsu.edu/early-childhood-education-center  

Commencement/Graduation 

Application for graduation, commencement ceremonies 

  • Application for Graduation: Margo Landy, Assistant Vice President & University Registrar 

(415) 338-2350      regweb@sfsu.edu     https://registrar.sfsu.edu/ 

  • Commencement Ceremony: Nicole Lange, Associate Vice President, Alumni Relations & Univ. Engagement 

(415) 405-4078    commence@sfsu.edu    https://commencement.sfsu.edu/ 

Counseling & Mental Health Services 

Mental health care, psychological/psychiatric concerns, support groups, etc. 

Stephen Chen, Director, Counseling & Psychological Services 

(415) 338-2208    caps@sfsu.edu      https://caps.sfsu.edu/    

Dean of Students 

Student advocacy/support, navigating campus, complaint resolution, etc. 

Miguel Hernández, Associate Vice President for Student Life & Dean of Students    

(415) 338-3888    dos@sfsu.edu     https://dos.sfsu.edu/    

Diversity, Equity, Inclusion, Social Justice & Interfaith 

Educational programs, training and outreach to improve campus climate 

and promote equity/inclusion, inclusive of all identities and their intersection 

Frederick Smith, Associate Vice President for Equity & Community Inclusion and Chief Diversity Officer   

(415) 338-7290     equity@sfsu.edu     https://equity.sfsu.edu/    

Gator Smart Start 

Guidance and support for students taking Quantitative Reasoning/Math & Written English Communication requirements

Michelle Kalus, Lead Academic Counselor, Gator Smart Start

(415) 405-0435    gatorsmartstart@sfsu.edu    
https://gatorsmartstart.sfsu.edu/   

Educational Opportunity & Pathway Programs (EOPP) 

Support services for historically under-served low income & 1st generation participants 

Oscar Gardea, Director, Educational Opportunity & Pathway Programs 

(415) 338-1085     eop@sfsu.edu      https://eop.sfsu.edu/     

Fee Payment (Bursar) 

Tuition, fees, refunds, payment 

Jackie Green, University Bursar  

(415) 338-1281     service@sfsu.edu      https://bursar.sfsu.edu/   

Family Education Rights & Privacy Act (FERPA) 

Privacy of student records, release of student records 

Margo Landy, Assistant Vice President & University Registrar 

(415) 338-2350      records@sfsu.edu     https://registrar.sfsu.edu/  

Financial Aid; Scholarships 

Grants, loans, State University Grants (SUG), scholarships, work-study, Pell 

Denise Peña, Director, Office of Student Financial Aid 

(415) 338-7000      finaid@sfsu.edu        https://financialaid.sfsu.edu   

Foster Youth (Guardian Scholars) 

Support services for current and former foster youth participants 

Xochitl Sanchez, Director, Educational Opportunity & Pathway Programs  

(415) 405-0546      gsp@sfsu.edu           https://gsp.sfsu.edu/   

Grades 

Submitting grades, change of grades, etc. 

Mari Chris Evans, Associate University Registrar 

(415) 338-2350     records@sfsu.edu      https://registrar.sfsu.edu/  

Student Health Services 

Cold care, flu shots, immunizations, well-woman care, family planning 

Mira Medan, Interim Student Health Services 

(415) 338-1251     myhealth@sfsu.edu      https://health.sfsu.edu/  

Housing, Residential Life & Residential Dining Services 

Residence hall applications, residential life programs, board plans 

  • Jeny Patiño, Associate Vice President, Housing, Dining & Conference Services 

(415) 338-1067     housing@sfsu.edu     https://housing.sfsu.edu  

  • David Rourke, Associate Dean of Students, Director, Residential Life    

(415) 405-2227     reslife@sfsu.edu        https://reslife.sfsu.edu/  

International Students 

Transition to US, SEVIS compliance, intercultural education 

Marilyn Jackson, Assistant Vice President, International Education 

(415) 338-1293    oip@sfsu.edu     https://oip.sfsu.edu/   

LGBTQIA+ 

Resources for lesbian/gay/bisexual/transgender issues, coming out, etc. 

  • Queer & Trans Resource Center, Associated Students 

(415) 338-2032   qtrc@asi.sfsu.edu    https://asi.sfsu.edu/queer-trans-resource-center/  

  • Christian Lozano Cuellar, Equity & Community Inclusion, Student Life  

(415) 405-3503    christianlozano@sfsu.edu    

Library 

Interlibrary loan, journals, library research skills 

Deborah Masters, University Librarian 

(415) 338-1854    library@sfsu.edu    https://library.sfsu.edu/  

New Student/Family Programs, Orientation, First-Year Experience 

Transition to college services for new, transfer & freshmen students 

Chris Trudell, Assistant Dean of Students  

(415) 338-3060      nsp@sfsu.edu      https://newstudentprograms.sfsu.edu/  

OneCard Student ID/Gator Pass Transit 

Gator dollars/Flex dollar transactions, Student Transit Pass, ID card function support and card replacement 

Jimmy Liu, Senior OneCard Lead 

(415) 338-1921  onecard@sfsu.edu  https://onecard.sfsu.edu 

Parking & Transportation 

Transit services, parking, biking, visitor info, RideMatch/ZipCar, etc. 

Joy Manaois, Director of Operations & Finance, Division of Campus Safety 

(415) 338-1441      parking@sfsu.edu     https://parking.sfsu.edu/  

Registration & Transcripts 

Add/drop, permission numbers, degree progress reports, transcripts, etc. 

Mari Chris Evans, Associate University Registrar

(415) 338-2350      records@sfsu.edu     https://registrar.sfsu.edu/  

Mashouf Wellness Center, Sports, Fitness, Recreation 

Intramural sport programs, club sports, physical recreation, fitness, etc. 

Demont Oliver, Acting Director, Campus Recreation 

(415) 405-9355      recsfsu@sfsu.edu      https://campusrec.sfsu.edu/   

Safety & Security 

Crime alerts, crime prevention, parking & transportation, campus safety, 

Clery reporting, Safewalk Escort Program, emergency response, etc. 

Reggie Parson, Asst. Vice President for Campus Safety & Chief of Police https://upd.sfsu.edu/  

  • Non-Emergencies: (415) 338-7200 (24-hour), upd@sfsu.edu  

  • Emergencies: 911 on-campus phone, (415) 338-2222 off-campus phone 

Service Learning 

Community service learning, internships, civic engagement 

Institute for Civic & Community Engagement (ICCE)   

(415) 338-6419     icce@sfsu.edu       https://icce.sfsu.edu/ 

Sexual Assault/Rape/Domestic Violence Advocacy & Support 

Confidential assistance/advocacy and support for victims/survivors 

Nour Loren, Director of Case Management and The SAFE Place 

(415) 694-3825    safeplace@sfsu.edu     https://dos.sfsu.edu/safeplace  

Sexual Harassment/Sexual Violence Policy & Prevention 

Reducing violence, Title IX compliance, CSU Executive Orders, etc. 

  • For Students, Employees,  and Third Parties: Anna Titus, Assistant Vice President, Title IX and DHR(415) 338-2032 equityprograms@sfsu.edu    https://titleix.sfsu.edu  

  • For Prevention: Karen Boyce, Director, Health Promotion & Wellness 

        (415) 338-1203      hpw@sfsu.edu        https://wellness.sfsu.edu/  

Student Employment

Campus student employment I-9 verification

 

Depart of Campus Safety

student_i-9@sfsu.edu     https://upd.sfsu.edu/student-i-9-verification

Student Life & Student Engagement 

Clubs/organizations, student activities/events, leadership development, etc. 

Chris Trudell, Assistant Dean of Students 

 (415) 338-3888   activities@sfsu.edu     https://activities.sfsu.edu/  

Student Outreach & Recruitment 

Campus tours, outreach to HS/community colleges, pre-admission advising 

Undergraduate Admissions & Recruitment 

(415) 338-2355    outreach@sfsu.edu    https://future.sfsu.edu/admissions  

Study Abroad 

International student exchange experiences 

Janelle Waldrep, Lead Study Abroad/Outbound Exchange Officer

(415) 338-1293    studyabroad@sfsu.edu    https://oip.sfsu.edu/studyabroad  

Technology Support 

Email access, SF State Gateway, WI-FI access, computer support, Canvas/iLearn 

Title IX, Discrimination, Harassment, and related Retaliation

The Title IX and DHR office receives and responds to reports of protected status Discrimination and Harassment and Sexual Misconduct and related Retaliation. The Title IX and DHR office provides resources and supportive measures to those impacted and offers various options to address prohibited conduct.

Anna Titus, Assistant Vice President, Title IX and DHR

(415) 338-2032     equityprograms@sfsu.edu     https://titleix.sfsu.edu

Tutoring and Academic Support Center 

Skill-based tutoring across disciplines 

Tutoring and Access Support Center    

(415) 405-5516    tutoring@sfsu.edu     https://tutoring.sfsu.edu/  

Veteran Student Services 

Certification of educational benefits, academic support coordination, etc. 

Mari Chris Evans, Veterans Certification Services  

(415) 338-2336    veterans@sfsu.edu      https://veterans.sfsu.edu/  

Women’s Advocacy, Resources & Support 

Advocacy & programs on issues related to women & gender equity 

Women’s Center, Associated Students 

(415) 338-2486    womencenter@asi.sfsu.edu     https://asi.sfsu.edu/womens-center/