Student Concerns and Complaints Quick List


Phone: (415) 338-2032 | Email: | Web: 

Student Services Building, Suite 403 

 Question/Concern About… 


AB 540/California Dream Act/Undocumented Students 

Support and financial aid for immigrants & undocumented students 

Griselda Madrigal, Coordinator, Dream Resource Center  

Academic Advising 

Non-major degree requirements, undecided and returning students 

Undergraduate Advising Center- First Time Freshman Transfer Students 

Yunny Yip, Director, Undergraduate Advising Center 

Advising Hub Website: 

Undergraduate Advising Center Website:  

Academic Accommodations; Accessibility 

ADA/Section 504 advocacy/services for students & employees; consultations; assistance/service animals 

Nicole Redding, Director, Disability Programs & Resource Center 

(415) 338-2472 

Admissions – Graduate/Professional Programs 

Admissions requirements, application procedures 

Sophie Clavier, Dean, Graduate Studies & Career Pathways 

(415) 338-2234 

Admissions – Undergraduate Programs 

Admission requirements, application procedures 

Camille Rieck-Armstrong, Director, Undergraduate Admissions and Recruitment 

(415) 338-6486  

Alcohol & Other Drug Education/Prevention; Other Health Issues 

Reducing high-risk drinking & associated health risks; drug addiction/abuse 

Karen Boyce, Director, Health Promotion & Wellness 

(415) 338-1203  

Associated Students 

Student government, student-run programs & services, student center 

Alejandro Rios, Interim Executive Director, Associated Students  

(415) 338-1044  

Athletics – Intercollegiate 

Sports programs, athletic aid, game schedules, student-athlete eligibility 

Stephanie Shrieve-Hawkins, Director, Intercollegiate Athletics 

(415) 338-2218  

Basic Needs – Food+Shelter+Success 

Case management for food & housing insecurity, HOPE Crisis Fund, etc. 

Christopher Lujan, Director, Food+Shelter+Success  

(415) 338-1203  

Behavior/Student Conduct 

Disruptive behavior, academic dishonesty, incivility, conduct violations 

Larry Birello, Manager, Student Rights & Responsibilities 

(415) 338-2032  


Textbooks, testing supplies, school apparel, graduation regalia 

Angelica Miranda, Store Manager, Campus Store  

(415) 727-9203  

Career Development Services 

Career exploration, job-search/interview preparation, resume writing, 

graduate/professional school planning, etc. 

Cori Miller, Director, Career Services & Leadership Development  

(415) 338-1764  

Child Care Services 

  • Faculty & Staff: Itza Gonzalez, Director, Children’s Campus  

(415) 405-4011    

  • Students/Non-Students: Erica Almaguer, Director, Early Childhood Education Center (Associated Students ECEC)  

        (415) 338-2403  


Application for graduation, commencement ceremonies 

  • Application for Graduation: Margo Landy, Assistant Vice President & University Registrar 

(415) 338-2350 

  • Commencement Ceremony: Nicole Lange, Associate Vice President, Alumni Relations & Univ. Engagement 

(415) 405-4078 

Counseling & Mental Health Services 

Mental health care, psychological/psychiatric concerns, support groups, etc. 

Stephen Chen, Director, Counseling & Psychological Services 

(415) 338-2208    

Dean of Students 

Student advocacy/support, navigating campus, complaint resolution, etc. 

Miguel Hernández, Associate Vice President for Student Life & Dean of Students    

(415) 338-3888    

Diversity, Equity, Inclusion, Social Justice & Interfaith 

Educational programs, training and outreach to improve campus climate 

and promote equity/inclusion, inclusive of all identities and their intersection 

Frederick Smith, Associate Vice President for Equity & Community Inclusion and Chief Diversity Officer   

(415) 338-7290    

Discrimination, Harassment & Retaliation/Title IX 

Complaints/inquiries by students, employees, or 3rd parties due to any 

protected class (gender, race, religion, disability, sexual orientation, etc.) 

Lori Makin-Byrd, Interim Title IX Coordinator 

(415) 338-2032  

Gator Smart Start 

Assistance with Math & English college requirements 

Christa Simone Amouroux, Program Manager, Gator Smart Start  

(415) 405-0435  

Educational Opportunity & Pathway Programs (EOPP) 

Support services for historically under-served low income & 1st generation participants 

Oscar Gardea, Director, Educational Opportunity & Pathway Programs 

(415) 338-1085     

Fee Payment (Bursar) 

Tuition, fees, refunds, payment 

Jackie Green, University Bursar  

(415) 338-1281   

Family Education Rights & Privacy Act (FERPA) 

Privacy of student records, release of student records 

Margo Landy, Assistant Vice President & University Registrar 

(415) 338-2350  

Financial Aid; Scholarships 

Grants, loans, State University Grants (SUG), scholarships, work-study, Pell 

Denise Peña, Director, Office of Student Financial Aid 

(415) 338-7000   

Foster Youth (Guardian Scholars) 

Support services for current and former foster youth participants 

Xochitl Sanchez, Director, Educational Opportunity & Pathway Programs  

(415) 405-0546    

General Education 

Baccalaureate degree requirements, degree pathways 

Lori Beth Way, Vice Provost, Undergraduate Education & Academic Planning (415) 338-2206  


Submitting grades, change of grades, etc. 

Chris Evans, Associate Registrar 

(415) 338-2350  

Student Health Services 

Cold care, flu shots, immunizations, well-woman care, family planning 

Meili Hau, Director, Student Health Services 

(415) 338-1251  

Housing, Residential Life & Residential Dining Services 

Residence hall applications, residential life programs, board plans 

  • Jeny Patiño, Associate Vice President, Housing, Dining & Conference Services 

(415) 338-1067  

  • David Rourke, Director, Residential Life    

(415) 405-2227  

International Students 

Transition to US, SEVIS compliance, intercultural education 

Marilyn Jackson, Assistant Vice President, International Education 

(415) 338-1293   


Resources for lesbian/gay/bisexual/transgender issues, coming out, etc. 

  • Queer & Trans Resource Center, Associated Students 

(415) 338-2093  

  • Christian Lozano Cuellar, Equity & Community Inclusion, Student Life  

(415) 405-3503    


Interlibrary loan, journals, library research skills 

Deborah Masters, University Librarian 

(415) 338-1854  

New Student/Family Programs, Orientation, First-Year Experience 

Transition to college services for new, transfer & freshmen students 

Chris Trudell, Assistant Dean of Students  

(415) 338-3060  

OneCard Student ID/Gator Pass Transit 

Gator dollars/Flex dollar transactions, Student Transit Pass, ID card function support and card replacement 

Jimmy Liu, Senior OneCard Lead 

(415) 338-1921 

Parking & Transportation 

Transit services, parking, biking, visitor info, RideMatch/ZipCar, etc. 

Joy Manaois, Director of Operations & Finance, Division of Campus Safety 

(415) 338-1441  

Registration & Transcripts 

Add/drop, permission numbers, degree progress reports, transcripts, etc. 

Chris Evans, Associate Registrar

(415) 338-2350  

Mashouf Wellness Center, Sports, Fitness, Recreation 

Intramural sport programs, club sports, physical recreation, fitness, etc. 

Demont Oliver, Acting Director, Campus Recreation 

(415) 405-9355   

Safety & Security 

Crime alerts, crime prevention, parking & transportation, campus safety, 

Clery reporting, Safewalk Escort Program, emergency response, etc. 

Reggie Parson, Asst. Vice President for Campus Safety & Chief of Police  

  • Non-Emergencies: (415) 338-7200 (24-hour),  

  • Emergencies: 911 on-campus phone, (415) 338-2222 off-campus phone 

Service Learning 

Community service learning, internships, civic engagement 

Institute for Civic & Community Engagement (ICCE)   

(415) 338-6419 

Sexual Assault/Rape/Domestic Violence Advocacy & Support 

Confidential assistance/advocacy and support for victims/survivors 

Nour Loren, SAFE Place Manager, The SAFE Place 

(415) 694-3825  

Sexual Harassment/Sexual Violence Policy & Prevention 

Reducing violence, Title IX compliance, CSU Executive Orders, etc. 

  • For Students, Employees,  and Third Parties: Lori Makin-Byrd, Interim Title IX Coordinator (415) 338-2032  

  • For Prevention: Karen Boyce, Director, Health Promotion & Wellness 

        (415) 338-1203  

Student Employment 

Campus student employment, payroll, I-9 verification, etc. 

Student Life & Student Engagement 

Clubs/organizations, student activities/events, leadership development, etc. 

Chris Trudell, Assistant Dean of Students 

 (415) 338-3629  

Student Outreach & Recruitment 

Campus tours, outreach to HS/community colleges, pre-admission advising 

Undergraduate Admissions & Recruitment 

(415) 338-2355  

Study Abroad 

International student exchange experiences 

Janelle Waldrep, Lead Study Abroad/Outbound Exchange Officer

(415) 338-1293  

Technology Support 

Email access, SF State Gateway, WI-FI access, computer support, Canvas/iLearn 

Tutoring and Academic Support Center 

Skill-based tutoring across disciplines 

Tutoring and Access Support Center    

(415) 405-5516  

Veteran Student Services 

Certification of educational benefits, academic support coordination, etc. 

Chris Evans, Veterans Certification Services  

(415) 338-2336  

Women’s Advocacy, Resources & Support 

Advocacy & programs on issues related to women & gender equity 

Women’s Center, Associated Students 

(415) 338-2486