Information, steps and contacts for handling complaints and concerns
Using the problem-solving pathways:
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BEFORE YOU BEGIN, review these guidelines: Student Complaints and Concerns: Problem-Solving Steps
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Choose the pathway that fits the type of problem that you want to solve
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The campus department directory may be helpful to you.
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If you become confused about the process or feel punished by anyone along the way, contact the Dean of Students Office at dos@sfsu.edu.
List of problem-solving pathways
Academic
- Grading
- Course prerequisites, requirements, and status
- Major/minor advising and requirements
- Bachelor's degree advising and requirements
- Graduate degree advising and requirements
Student Services
- University registration, records and regulations
- Financial Aid
- Housing
- Other university services
Conduct
- Disability
- Discrimination
- Sexual Harassment
- Other conduct by student, faculty, staff/employer or student organizations